Currently, the United States is beginning to open up and start navigating what looks to be like the "new normal". COVID-19 has impacted nearly every industry from heavy sanitation standards to social distancing practices. In this article, we'll take a look at how e-commerce has seen some of the most shocking changes.
Online Shopping During a Pandemic
Consumers turned to the internet during the quarantine. Learn what purchases were trending during quarantine and at what rate will these purchases be returned. With a shift to online shopping, that also means a change to the typical return process.
Going Above and Beyond for Customers
Stores are keeping a heavy pulse on their perception during a tumultuous time like this. Customer retention is key in order to stay profitable. By shifting customer service policies, like extending the return window of a product, there will be a domino effect expected to take place this summer.
Extra Inventory Means Extra Costs
The more inventory that is kept on the shelf, the higher the cost. Find out just how much excess inventory is costing you and the one solution you might not be thinking of in 'The Black Friday of Returns'. Download your copy today!
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